Shipping policy

Last updated: October 18, 2026

1. Who we are

Rove Bottle is a trading name of RVA Consulting Ltd, a private limited company registered in England and Wales, Company No. 15082610.

2. Where we ship

We ship to:

  • The United States (all 50 states and Washington, D.C.)
  • Canada
  • The United Kingdom

We don't ship to:

  • Any other country
  • US territories, including Puerto Rico, Guam and the U.S. Virgin Islands
  • APO, FPO and DPO military addresses

3. Shipping cost

Standard shipping is free on every order. There is no minimum order value. No shipping fee is added at checkout.

4. Where your order ships from

Orders ship from our fulfillment partners' warehouses in China.

5. Delivery times

  • Processing time: 1–3 business days. Business days are Monday to Friday, excluding public holidays.
  • Transit time: 5–10 business days after dispatch.
  • Total: most orders arrive within 6–13 business days of being placed.

These times are estimates, not guarantees.

6. Duties, VAT and import taxes

All orders are shipped delivered duty paid. We prepay all import duties, VAT/GST and customs fees.

Our prices include all taxes and import duties. The total shown at checkout is the total you pay. You pay nothing on delivery, and nothing is ever collected on delivery.

7. Carriers

Orders travel with an international postal or express service. Final delivery is made by the national postal service or a local carrier. Your shipping confirmation email names the carrier.

8. Multiple packages

Your order may arrive in several packages. Each package has its own tracking number.

9. Order tracking

When your order ships, we send you an email with tracking details. Tracking updates usually appear within 2–4 business days. You can also follow your order on the Track Order page, linked in the site menu.

10. Changing your address

To change your shipping address, email us at info@rovebottle.com within 12 hours of placing your order. We can only change the address before your order is dispatched. We can't change the address after dispatch.

11. Lost or delayed packages

Please contact us if:

  • your tracking shows no update for 10 business days, or
  • your order hasn't arrived 25 business days after dispatch.

We will investigate with the carrier. If the carrier confirms the package is lost, we will send a replacement or give you a full refund, whichever you prefer.

12. Marked as delivered but not received

If tracking shows your package as delivered but you haven't received it:

  1. Check with your neighbors and around your property.
  2. Wait one business day. Packages are sometimes marked as delivered early.
  3. If it still hasn't arrived, contact us within 7 days of the delivery scan.

We will open a claim with the carrier and keep you informed.

13. Missing, damaged or wrong items

If an item arrives damaged, or if an item is wrong or missing, tell us within 7 days of delivery. Include your order number and photos or a short video.

We will send a replacement, send the missing item, or give you a full refund, whichever you prefer. Usually, no return is needed. If we need the item back, we will provide a prepaid return label.

This process does not limit your statutory rights. For details, see our Return & Refund Policy.

14. Contact

We reply within one business day. We don't offer phone support. See also our Contact Information.