Refund policy

Last updated: October 18, 2026

1. Scope and who we are

This policy applies to orders placed on rovebottle.com and delivered to the United States, Canada and the United Kingdom.

Rove Bottle is a trading name of RVA Consulting Ltd, a private limited company registered in England and Wales, Company No. 15082610. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9BH, United Kingdom. This is our registered office only. It is not a returns address and does not receive visitors. Never send parcels to this address.

This policy does not limit your statutory rights. If you are a UK consumer, you also have the statutory right of withdrawal described in section 9.

2. Change-of-mind returns

If you change your mind, you can ask to return an item within 14 days of delivery.

To be accepted, the item must be:

  • Unused: not filled, drunk from or washed.
  • In its original packaging.
  • Complete, with all parts and accessories.

3. How to start a return

You can start a return in two ways:

  1. By email at info@rovebottle.com.
  2. Through our contact form.

Include your order number, the item you want to return and the reason. UK consumers who withdraw under section 9 don't need to give a reason.

Don't send anything before we reply. We reply within one business day with a return authorization and the return address. The return address may be in a different country from yours.

4. Return shipping costs

For a change-of-mind return, you pay the cost of shipping the item back to us. We don't charge a restocking fee.

If an item arrived damaged, or is wrong, and we need it back, we provide a prepaid return label. See section 7.

5. Returns that don't meet the conditions

If a change-of-mind return doesn't meet the conditions in section 2, we refuse it and send it back to you at your cost.

This rule does not apply to UK consumers who exercise the statutory right of withdrawal in section 9.

6. Refunds

We issue your refund within 5 business days of receiving and checking your return. Business days are Monday to Friday, excluding public holidays.

  • Method: the refund goes to your original payment method.
  • Currency: the refund is in the currency you paid.
  • Bank processing: your bank may take another 5–10 business days to show the refund.

Shipping is free, so nothing is deducted for shipping.

7. Damaged, wrong or missing items

If an item arrives damaged, or if an item is wrong or missing, tell us within 7 days of delivery. Include your order number and photos or a short video.

We will send a replacement, send the missing item, or give you a full refund, whichever you prefer. Usually, no return is needed. If we need the item back, we provide a prepaid return label.

This process is the fastest way to resolve a problem on arrival. It does not limit your statutory rights described in section 8.

8. Defects that appear later and your legal rights

We don't offer a separate commercial warranty. Your statutory rights apply.

If a defect appears after delivery, contact us with your order number, a description of the problem and photos or a short video. We will handle your claim under your statutory rights.

United Kingdom

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, your remedies include:

  • The short-term right to reject the goods within 30 days.
  • Repair or replacement.
  • If repair or replacement is not possible or does not fix the problem, a price reduction or the final right to reject.

United States and Canada

Nothing in this policy excludes the implied warranties or statutory consumer rights that apply to you under applicable law.

9. Statutory right of withdrawal: UK consumers

If you are a consumer in the United Kingdom, you have the right to withdraw from your purchase within 14 days, without giving a reason. This right applies in addition to the rules in sections 2 to 6 and is not limited by them.

Withdrawal period

The withdrawal period ends 14 days after the day you receive the goods. If your order arrives in several packages, it ends 14 days after the day you receive the last one. You can also withdraw before your order is delivered.

Handling the goods

You may handle the goods only as needed to establish their nature, characteristics and functioning, as you would in a shop. You may be liable for any loss in value caused by handling beyond that. We may deduct this amount from your refund.

How to withdraw

Send us a clear statement of your decision to withdraw. We prefer that you do this by email at info@rovebottle.com or through our contact form. You can also use the model withdrawal form below. You don't have to use it.

You may send the form or another written statement by post to our registered office. Post sent there must contain only your written statement. Never send parcels or goods to this address.

When we receive your withdrawal, we confirm it by email. We reply within one business day with the return address.

Returning the goods

You must send the goods back within 14 days of the day you tell us you are withdrawing. You pay the cost of returning the goods.

Your refund

We refund you within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the goods back or you send us proof that you have sent them. We refund you using your original payment method, and we don't charge any fee for the refund.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: RVA Consulting Ltd, trading as Rove Bottle
71–75 Shelton Street, Covent Garden, London WC2H 9BH, United Kingdom
Email: info@rovebottle.com

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*/for the supply of the following service*,
Ordered on*/received on*,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

* Delete as appropriate.

10. Lost or late orders

Contact us if your tracking shows no update for 10 business days, or if your order hasn't arrived 25 business days after dispatch. We will investigate with the carrier. If the carrier confirms the package is lost, we will send a replacement or give you a full refund, whichever you prefer.

For full details, see our Shipping Policy.

11. Exchanges

We don't offer direct exchanges. To get a different item, return the original item under this policy and place a new order.

12. Cancellations

You can cancel your order free of charge by emailing info@rovebottle.com within 12 hours of placing it, as long as it hasn't shipped.

If you are a UK consumer, you can still withdraw after this time under section 9.

13. Late or missing refunds

If an approved refund hasn't appeared after 10 business days, first check with your bank. If you still can't find it, contact us.

14. Contact

We reply within one business day. We don't offer phone support. See also our Contact Information, Terms of Service and Privacy Policy.